SUN HERALD FAQs
Q: What is SunHerald+?
With a new Sun Herald subscription, you will receive the printed newspaper and unlimited access to all content on our newspaper's website (SunHerald.com), our mobile site (m.SunHerald.com), our iPhone and Android smartphone apps, and our electronic replica edition (E-Edition). We bundle all the ways you can read the SunHerald's content into one price. Visit us at http://www.sunherald.com/plus/ for more information.
Q: What do I do if I experience problems with the Sun Herald website?
If you experience a problem navigating our sites, please use the email form provided at this link http://www.sunherald.com/customer-service/contact-us/.
Q: How can I contact the Sun Herald?
Visit "Contact Us" link for more information.
Q: How do I log into my subscription account the first time?
Register and follow the instructions provided.
Q: What if I forget my password?
If you forget the password to access Subscription Customer Service Online, please use the Forgot Password. You must be able to provide the phone number or email address associated with your subscription account. A temporary password will be emailed to you.
Q: How do I change my password?
Login and click on "Contact Info" in the menu bar on the left side of the screen and follow the instructions provided. You will be prompted for your current and your desired new password.
Q: What subscription customer services are available in Subscription and Customer Service Online?
- Start a subscription Note: Payment is required in advance to start a subscription.
- Change your subscription
- Place your subscription on Vacation Hold
- Report a Service Issue
- Make a one-time payment or enroll in EZPay
- Enroll in EZPay (automatic renewal) through credit card or bank draft.
No more due dates to remember, no more postage and no more checks to write. Major credit cards accepted.
- Tip your Carrier or donate to Newspapers In Education
- Review your subscription account history
Q: How will I be billed for my newspaper subscription?
If you enroll in EZPay, you will not receive a bill. Your credit card or bank account will be charged automatically. If you choose to be billed through the mail, you should receive your renewal notice two to three weeks prior to your subscription expiration date. All subscriptions payments are due upon receipt of your renewal notice. For your convenience, your subscription will automatically renew after the initial term at the current prevailing rate unless you tell us to cancel. Notices of rate changes will be mailed or emailed to the subscriber billing address prior to the rate change effective date. Payments and credits extend your expiration date. You can cancel at any time by contacting our customer service center at 1-800-346-2472. Your subscription is subject to the Terms of Service at www.sunherald.com/terms-of-service/.
Q: If I go on vacation how would I temporarily suspend delivery of my newspaper?
Login and proceed to "Vacation Holds" to notify us of your vacation stop and restart dates. If you notify us in advance, we will suspend delivery of your newspaper while you are away. Subscribers will be charged for the first 14 days of a vacation stop. The balance of the vacation stop will be cradited to your account. Here are some options:
- Vacation Pack: We can have your carrier hold your papers while you are away and deliver all of them upon your return and resume delivery. (We must limit this to two weeks, however.)
- Vacation Stop with NIE Donation: You can donate the value of your newspapers to our Newspapers in Education (NIE) program, which provides funding that allows us to provide educators with copies of the newspaper (in print or digital replica) to use in the classroom.
- Vacation Will Call: Not sure when you will return? No problem. We can suspend your delivery until you contact us to resume delivery.
Q: How do I report a problem with my newspaper delivery?
Login and proceed to "Delivery Feedback" if your newspaper is missing, damaged or incomplete. Or you may call Customer Service at 800-346-2472. Your account will be credited for that day's delivery Most customers can expect newspaper delivery by 6:00 am Monday-Friday and by 7:00am on weekends. However, delivery in rural areas could be later as routes are longer.
Q: Are there any terms and conditions to my subscription offer?
Automatic Renewal Terms: Offer available only for non-subscribers within the home delivery area. If you respond to this offer but do not qualify for introductory pricing, we reserve the right to reject your order or prorate your subscription term to reflect current subscription pricing. Offer not valid for mail delivery. For your convenience, your subscription will automatically renew after the initial term at the current rate unless you tell us to cancel. Notice of rate change will be mailed or emailed to the subscriber billing/email address prior to the rate change effective date. Any past due balance may be deducted prior to the subscription start. By providing your phone number and email address, you give the Sun Herald and its vendors permission to contact you. Payments and credits will extend your expiration date. There is a one-time activation fee of $9.99 for new starts. Digital subscriptions include sunherald.com, iPad apps, smartphone apps, mobile websites and e-Edition. Smartphone apps are not supported on all devices; does not include Kindle, or Nook edition. Digital access requires activation at http://www.sunherald.com/activate. In 2018, all subscriptions will include delivery on Thanksgiving Day and Christmas Day. You can cancel at any time by contacting our customer service center at 1-800-346-2472. Your subscription is subject to the Terms of Service at http://www.sunherald.com/terms-of-service.