Idaho Statesman FAQs

Here are answers to some frequently asked questions

FAQs: GENERAL

Q: New User?

Use the "Register" link to get started.

Q: How can I contact the Idaho Statesman?

Visit the "Contact Us" page for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password" link on the Login page. A new password will be sent to your email address on file. Log in using the new password and proceed to "Contact & login Info" and you will be prompted for your current and your desired new password.

Q: Who do I contact and what information do you need me to send when I discover that there is a problem with your Web site?

If you experience a problem navigating our sites, please email us at circulation@idahostatesman.com. Describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.

Q: What online services are available?

You can request the following services online:

FAQs: SUBSCRIPTION

Q: If I go on vacation and wish to temporarily suspend my newspaper, what are my options?

In most instances, suspensions can take effect in two days or less from the date you make the request. Log in and proceed to "Vacation Holds" to notify us of your vacation and to stop and restart home delivery. Subscribers are allowed full access to the digital content during the first two weeks of a vacation.

Choices include: having the papers saved until your return (up to 28 days), tipping your carrier for the value of the papers, donating the value to our local charity fund, or to our Newspaper in Education program.

For vacations that exceed two weeks, we will extend your subscription for the time period after the first two weeks.

Log in and proceed to "Vacation Holds" to notify us of your vacation and to stop and restart home delivery.

Q: What are the delivery deadlines for The Idaho Statesman?

For most routes in Ada and Canyon Counties, delivery deadlines are 6 a.m. Monday - Friday and 7 a.m. on Saturday and Sunday. Deadlines for routes in outlying areas are slightly later, and do vary by area.

Q: What should I do if my newspaper does not arrive by the delivery deadline or if sections are damaged or missing?

Log in and proceed to "Delivery Feedback"

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

No. If you did not provide a restart date when you placed your temporary stop or wish to change your restart date, log in and proceed to "Vacation Holds".

Q: How can I give a tip to my carrier?

Your tips are shown on the contractor's weekly statement. It shows the amount and the address of who provided the tip. You may contact our customer service department at 208-377-6370 or 1-800-635-8934. If you are not an EZPay customer, you may tip your carrier online when making a payment on your subscription. If you do make a tip payment online you will need to also make a subscription payment in order for the tip payment to process. Please call us if you have any questions.

Q: How can I get a message to my carrier?

You can get a message to your carrier by contacting the customer service department of The Idaho Statesman via email at circulation@idahostatesman.com or by calling 208-377-6370 or 1-800-635-8934.

Q: If I am a Sunday Only subscriber how do I get seven day home delivery?

In order to change your delivery schedule, you will need to contact our customer service department via email at circulation@idahostatesman.com by calling 208-377-6370 or 1-800-635-8934.

Q: If I receive one of the following error messages "Requested delivery method is not available in your area" or "Carrier delivery method is not available in your area", what should I do?

If you've chosen Carrier delivery and believe your address is within our regular home delivery area, please contact our customer service department at 208-377-6200 or 1-800-635-8934 or email to circulation@idahostatesman.com for further assistance. If you are outside out regular home delivery area, change the delivery method to Mail and the error should be corrected.

Q: Are there any terms and conditions to my subscription offer?

Automatic Renewal Terms: Offer available only for non-subscribers within the home delivery area. If you respond to this offer but do not qualify for introductory pricing, we reserve the right to reject your order or prorate your subscription term to reflect current subscription pricing. Offer not valid for mail delivery. For your convenience, your subscription will automatically renew after the initial term at the current rate unless you tell us to cancel. All subscriptions include applicable sales tax. Notice of rate change will be mailed or emailed to the subscriber billing/email address prior to the rate change effective date. Any past due balance may be deducted prior to the subscription start. By providing your phone number and email address, you give the Idaho Statesman and its vendors permission to contact you. Payments and credits will extend your expiration date. There is a one-time activation fee of $9.99 for new starts. Digital subscriptions include idahostatesman.com, iPad apps, smartphone apps, mobile websites and e-Edition. Smartphone apps are not supported on all devices; does not include Kindle, or Nook edition. Digital access requires activation at http://www.idahostatesman.com/activate. In 2018, all subscriptions will include delivery on Thanksgiving Day and Christmas Day. You can cancel at any time by contacting our customer service center at 1-208-377-6370. Your subscription is subject to the Terms of Service at http://www.idahostatesman.com/terms-of-service.