The Charlotte Observer FAQs

Here are answers to some frequently asked questions

General

Q: How can I contact The Charlotte Observer? Visit "Contact Us" link for more information. Or phone us at 800-532-5350 Q: What does my subscription include? Your subscription to The Charlotte Observer includes the printed newspaper and unlimited access to all content on our newspaper's website, our mobile site, our iPhone and Android smartphone apps, and our electronic replica of the print edition (eEdition). Q: How will I be billed for my newspaper subscription? If you enroll in EZPay, you will not receive a bill. Your credit card or bank account will be charged automatically. If you choose to be billed through the mail, you should receive your renewal notice two to three weeks prior to your subscription expiration date. All subscription payments are due upon receipt of your renewal notice and your subscription will automatically renew unless we are notified to cancel. Your subscription will also be extended for a limited time (grace period) after the expiration date unless you notify us otherwise. Q: If I go on vacation how will I temporarily suspend delivery of my newspaper? Login and click on "Vacation Holds" in the menu options to notify us of your vacation stop and restart dates. If you notify us in advance, we will suspend delivery of your newspaper while you are away. Here are some other options. Vacation Pack: We can have your carrier hold your papers while you are away and deliver all of them upon your return and resume delivery. This option is limited to two weeks. Vacation Will Call: Not sure when you will return? No problem. We can suspend your service until you contact us to resume delivery. Q: How do I report a problem with my newspaper delivery? Call or email Customer Service. Remember the eEdition is accessible online every day as early as 5am. Q: Are there any terms and conditions to my subscription offer? For your convenience, your subscription will automatically renew after the initial term at the current rate unless you tell us to cancel. Cancellations take effect at the end of your current subscription term. All subscription account payments are non-refundable. All subscriptions include applicable sales tax. Our content is delivered to you by various methods and formats. We reserve the right to substitute the delivery and format of your print subscription with an eEdition (digital replica of a print edition) at any time. Notice of rate changes will be mailed or emailed to the subscriber billing/email address at least 30 days in advance of the change. Any past due balance may be deducted prior to the subscription start. By providing your phone number and email address, you give The Charlotte Observer and its vendors consent to contact you consistent with our Privacy Policy. Payments, credits, and price increases can adjust your expiration date. A $0.39 Supply Chain charge will be applied weekly. For subscribers that receive a mailed renewal bill, a $4.99 plus tax printed bill fee will apply for each renewal period. All subscriptions will include delivery on Thanksgiving Day. An additional $3.99 fee will be added to all subscriptions for each of these premium editions in 2022: 10/9, 11/24, 12/25. You can cancel at any time by contacting our customer service center at 1-800-532-5350. Your subscription is subject to additional Terms of Service at http://www.charlotteobserver.com/terms-of-service.