Miami Herald FAQs

Q: How can I contact the Miami Herald?

Visit "Contact Us" link for more information.

Q: What does my subscription include?

Your subscription to the Miami Herald now includes the printed newspaper and unlimited access to all content on our newspaper's website (miamiherald.com), our mobile site (m.miamiherald.com), our iPhone and Android smartphone apps, and our electronic replica edition (E-Edition). The Miami Herald+ bundles all the ways you can read the Miami Herald's content into one All Access package. To access your Miami Herald+ digital access account, visit the link http://www.miamiherald.com/e-edition.

Q: How do I log into my subscription account here the first time?

Q: What do I do if I experience problems with the Miami Herald's website?

If you experience a problem navigating our sites, please use the email provided at this link (mianet@miamiherald.com). Describe the problem including the steps you took leading up to it, how often it occurs, and the exact text (with error number if available) of any error message you receive. Any information you provide will help us find a solution more quickly.

Q: What if I forget my password for my Customer Servie Portal?

If you forget the password to access your subscription account here, please use Forgot Password. You must be able to provide the phone number or email address associated with your subscription account. A temporary password will be emailed to you.

If you forget your password for your Miami Herald digital eEdition/account, visit the link http://www.miamiherald.com/digital.

Q: How do I change my password for my Customer Service Portal?

Login and proceed to My Profile and follow the instructions provided. You will be prompted for your current and your desired new password.

Q: What subscription customer services are available in here?

Start a subscription Note: Payment is required in advance to start a subscription
Upgrade your subscription
Place your subscription on Vacation Hold
Report a Service Issue
Make a one-time payment or enroll in EZPay
Enroll in EZPay (automatic renewal) through credit card or bank draft. No more due dates to remember, no more postage and no more checks to write. Major credit cards accepted.
Tip your Carrier or donate to Newspapers In Education
Review your subscription account history

Q: How will I be billed for my newspaper subscription?

If you enroll in EZPay, you will not receive a bill. Your credit card or bank account will be charged automatically.
If you choose to be billed through the mail, you should receive your renewal notice three to four weeks prior to your subscription expiration date. All subscription payments are due upon receipt of your renewal notice. Your subscription may be extended for a limited time (grace period) after expiration unless you notify us otherwise, except for mail subscriptions, which are stopped at expiration.

Q: If I go on vacation how will I temporarily suspend delivery of my newspaper?

Login and proceed to Delivery Options > Vacation Holds to notify us of your vacation stop and restart dates. If you notify us in advance, we will suspend delivery of your newspaper while you are away. Here are some other options:

Vacation Pack: We can have your carrier hold your papers while you are away and deliver all of them upon your return and resume delivery. (We must limit this to two weeks, however.)
Vacation Stop with NIE Donation: You can donate the value of your newspapers to our Newspapers in Education (NIE) program, which provides funding which allows us to provide educators with copies of the newspaper (in print or digital replica) to use in the classroom.
Vacation Will Call: Not sure when you will return? No problem. We can suspend your service until you contact us to resume delivery.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you provide a restart date when you suspend delivery, you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative at 800-843-4372.

Q: How do I report a problem with my newspaper delivery?

Log in and Delivery Options > Delivery Feedback if your newspaper is missing, damaged or incomplete. Or you may call Customer Service at 800-843-4372. Your account will be credited for that day's service if redelivery is unavailable. Most customers can expect newspaper delivery by 6:00 am Monday-Friday and by 7:30 am on weekends.

Q: Are there any terms and conditions to my subscription offer?

For your convenience, your subscription will automatically renew after the initial term at the current rate unless you tell us to cancel. Our content is delivered to you by various methods and formats. We reserve the right to substitute the delivery and format of your print subscription with only an eEdition (digital replica of a print edition) at any time. Notice of delivery and format changes, except those caused by inclement weather, will be given at least 30 days in advance. Notice of rate changes will be mailed or emailed to the subscriber billing/email address at least 30 days in advance of the change. Any past due balance may be deducted prior to the subscription start. By providing your phone number and email address, you give the Miami Herald and its vendors permission to contact you. Payments and credits will extend your expiration date. Digital subscriptions include miamiherald.com, iPad apps, smartphone apps, mobile websites and e-Edition. Smartphone apps are not supported on all devices; does not include Kindle, or Nook edition. Digital access requires activation at miamiherald.com/activate. Your subscription price includes a separate daily transportation cost of $0.25 Mon.-Sat., $0.46 Sun. and applicable Florida sales tax. You have the option of picking up your papers at one of our distribution centers to avoid transportation costs. Subscription rates do not include a one-time activation fee of $9.99. The TV Book can be added for an additional $2.00 per week. I hereby consent to receive autodialed and/or pre-recorded calls from or on behalf of the Miami Herald/El Nuevo at the telephone number provided, including my wireless number, if applicable. I understand that consent is not a condition of purchase. All subscriptions will include delivery on the Day before Thanksgiving and Thanksgiving Day. You can cancel at any time by contacting our customer service center at 1-800-843-4372. Your subscription is subject to the Terms of Service at http://www.miamiherald.com/terms-of-service.

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