|The Olympian FAQs|
|Here are answers to some frequently asked questions|
|o Tutorial on subscribing, making a payement, and changing your password. (pdf)|
Q: How can I contact the The Olympian?|
Visit "Contact Us" link for more information.
Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.
Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.
Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
If you experience a problem navigating our sites, please email us at OnlineServicesOlympia@theolympian.com and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.
Q: What customer services are available?
You can request the following services online:
o Review activity on your account
o Report a service issue
o Suspend and restart delivery of your newspaper
o Donate to the Newspaper in Education Program
o Register a service complaint
o Make one-time or continuous credit card or bank draft payments
o Start a new subscription or restart an old stopped subscription
Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
We can hold the newspapers until you return, convert you to our e-edition to access your newspaper subscription from anywhere you can access the internet, or another very popular option is to donate newspapers to local schools to be used in their curriculum. Subscribers will be charged for the first 14 days of a vacation stop. The balance of the vacation stop will be credited to your account.
Q: What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to "How Are We Doing?" if your newspaper has not arrived by the guaranteed delivery time (6:00 A.M. Monday through Friday; 7:00 A.M. on weekends and holidays). Also, you may notify us of missing or damaged sections on this page as well. In most areas, if we receive your request before 10:00 A.M. we can redeliver another paper or the missing sections to you the same day. If you would like a redelivery, call us at 1-800-905-0296. Otherwise, we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from a customer service representative or by e-mail us at email@example.com. Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous day you must contact the Customer Service department by calling 1-800-905-0296 or by email at firstname.lastname@example.org.
Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative.
Q: Where can I purchase another subscription?
You can purchase these items by visiting the New Subscription link on your main menu or the Not a Subscriber? link on the Login page.
Q. What is the refund process for E-edition?
If you cannot access your e-edition subscription due to technical issues with our E-edition or pages are missing and The Olympian cannot fix them prior to 12:00pm that day then we will extend your subscription by one day. You must e-mail The Olympian by going to "Contact Us" and select "Billing Problems" to request extension please include all information asked in order to expedite your request in a timely manner. Please note we will not give refunds but we will extend your service. In addition The Olympian must be notified of the issue and have a chance to fix the problem in order for the extension. The Olympian will not give extensions for technical issues due to your computer or internet service. Other restrictions may apply.
Q. What if I forgot my password or it does not work?
Please click on "Forgot Password" on the main i-services page and enter your information that is asked. Your password will be e-mailed to you.
Q. Still have questions or need further assistance?
Please e-mail the appropriate department on the "Contact Us" link or call 1-800-905-0296.
Q: Are there any terms and conditions to my subscription offer?
Automatic Renewal Terms: Offer available only for non-subscribers within the home delivery area. If you respond to this offer but do not qualify for introductory pricing, we reserve the right to reject your order or prorate your subscription term to reflect current subscription pricing. Offer not valid for mail delivery. For your convenience, your subscription will automatically renew after the initial term at the current rate unless you tell us to cancel. Notice of rate change will be mailed or emailed to the subscriber billing/email address prior to the rate change effective date. Any past due balance may be deducted prior to the subscription start. By providing your phone number and email address, you give The Olympian and its vendors permission to contact you. Payments and credits will extend your expiration date. There is a one-time activation fee of $9.99 for new starts. Digital subscriptions include theolympian.com, iPad apps, smartphone apps, mobile websites and e-Edition. Smartphone apps are not supported on all devices; does not include Kindle, or Nook edition. Digital access requires activation at http://www.theolympian.com/activate. In 2017, all subscriptions will include delivery 12/14. In 2018, all subscriptions will include delivery on Thanksgiving Day and Christmas Day. You can cancel at any time by contacting our customer service center at 1-800-905-0296. Your subscription is subject to the Terms of Service at http://www.theolympian.com/terms-of-service.