|The News & Observer FAQs|
|Here are answers to some frequently asked questions|
Q: How can I contact The News & Observer?
Visit "Contact Us" link for more information. Or phone us at 800-522-4205
Q: What does my subscription include?
Your subscription to The News & Observer includes the printed newspaper and unlimited access to all content on our newspaper's website, our mobile site, our iPhone and Android smartphone apps, and our electronic replica of the print edition (eEdition).
Q: How will I be billed for my newspaper subscription?
If you enroll in EZPay, you will not receive a bill. Your credit card or bank account will be charged automatically. If you choose to be billed through the mail, you should receive your renewal notice two to three weeks prior to your subscription expiration date. All subscription payments are due upon receipt of your renewal notice and your subscription will automatically renew unless we are notified to cancel. Your subscription will also be extended for a limited time (grace period) after the expiration date unless you notify us otherwise.
Q: If I go on vacation how will I temporarily suspend delivery of my newspaper?
Login and click on "Vacation Holds" in the menu options to notify us of your vacation stop and restart dates. If you notify us in advance, we will suspend delivery of your newspaper while you are away. Here are some other options. Vacation Pack: We can have your carrier hold your papers while you are away and deliver all of them upon your return and resume delivery. This option is limited to two weeks. Vacation Will Call: Not sure when you will return? No problem. We can suspend your service until you contact us to resume delivery.
Q: How do I report a problem with my newspaper delivery?
Call or email Customer Service. Remember the eEdition is accessible online every day as early as 5am.
Q: Are there any terms and conditions to my subscription offer?