|Tri-City Herald FAQs|
|Here are answers to some frequently asked questions|
Q: How can I contact the Tri-City Herald?|
Visit "Contact Us" link for more information.
Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.
Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.
Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
If you experience a problem navigating our sites, please email us at email@example.com and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.
Q: What customer services are available?
You can request the following services online:
o Review activity on your account
o Report a service issue
o Suspend and restart delivery of your newspaper
o Donate to the Newspaper in Education Program
o Register a service complaint
o Make one-time or continuous credit card or bank draft payments
o Start a new subscription or restart an old stopped subscription
Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
Subscribers now have unrestricted access to our content on their computer, tablet or smart phone so the newspaper content goes on vacation with you. We have changed our vacation policy to reflect that new subscription bundle. However we understand you do not want the printed copies delivered while you are away.
o We can hold your papers and deliver them when you return or
o You may consider donating your papers to our newspapers in education program
o If you are planning to be gone for more than 21 days or are unsure when you will want print delivery to resume please call 509-582-1500 between 9 a.m. and 5 p.m. or 800-750-4967
Q: What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to "How Are We Doing?" if your newspaper has not arrived by the guaranteed delivery time (6:00 A.M. Monday through Friday; 7:00 A.M. on Weekends). Also, you may notify us of missing or damaged sections on this page as well. In most areas, if we receive your request before 10:00 A.M. we can redeliver another paper or the missing sections to you the same day. If you would like a redelivery, call us at 1-800-750-4967. Otherwise, we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from a customer service representative or by e-mail us at firstname.lastname@example.org. Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous day you must contact the Customer Service department by calling 1-800-750-4967 or by email at email@example.com.
Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative.
Q: Where can I purchase another subscription?
You can purchase these items by visiting the New Subscription link on your main menu or the Not a Subscriber? link on the Login page.
Q: Are there any terms and conditions to my subscription offer?
Offer available only for non-subscribers within the home delivery area. If you respond to this offer but do not qualify for introductory pricing, we reserve the right to reject your order or prorate your subscription term to reflect current subscription pricing. Offer not valid for mail delivery. For your convenience, your subscription will automatically renew after the initial term at the current rate unless you tell us to cancel. Our content is delivered to you by various methods and formats. We reserve the right to substitute the delivery and format of your print subscription with only an eEdition (digital replica of a print edition) at any time. Notice of delivery and format changes, except those caused by inclement weather, will be given at least 30 days in advance. Notice of rate changes will be mailed or emailed to the subscriber billing/email address at least 30 days in advance of the change. Any past due balance may be deducted prior to the subscription start. By providing your phone number and email address, you give Tri-City Herald and its vendors permission to contact you. Payments and credits will extend your expiration date. There is a one-time activation fee of $9.99 for new starts. Digital subscriptions include tri-cityherald.com, iPad apps, smartphone apps, mobile websites and e-Edition. Smartphone apps are not supported on all devices; does not include Kindle, or Nook edition. Digital access requires activation at tri-cityherald.com/activate. All subscriptions will include delivery on Thanksgiving Day. You can cancel at any time by contacting our customer service center at 1-800-750-4967. Your subscription is subject to the Terms of Service at http://www.tri-cityherald.com/terms-of-service..